Support

Get in touch

For anything — a problem, a question, a report, an appeal, or a privacy request — email support@shelf.family. A person reads every one. Reports of objectionable content are acted on within 24 hours.

Common questions

I lost my invitation link.

Ask the person who invited you for a new one — invitations take seconds to make.

Can I use Shelf on a second device?

Yes, once you've protected your shelves with an email address — in the app, Settings → Protect my shelves. On the other device, choose “Already using Shelf? Sign in” and use the same address. Without an email, your shelves stay on the device or browser where you started.

How do I report something?

Every item and member has a Report action, in the app and on this site. Reports are private — nobody in your group sees them. See the guidelines for what happens next.

How do I delete my account?

In the app: Settings → Delete account. On the web: Settings → Delete account. It's immediate and permanent — see the privacy policy for exactly what is removed.